In an emergency

Emergency call 110

Citizens can use the emergency number "110" to get quick and effective help from the police in emergency situations around the clock. At the police control centers, telephone computers signal the highest priority to specially trained police officers in these cases.

All necessary information from those seeking help is recorded immediately and automatically checked for plausibility using a special computer system. After a tactical assessment by the police officers at the control center, radio patrol cars are dispatched to provide assistance - as close as possible to the scene of the incident.

While the radio patrol car drives to the scene, all other necessary measures are coordinated in parallel at the control center. For example, additional police support units are dispatched or the deployment of emergency services is arranged via the fire department.

If you need police assistance: Dial the free police emergency number 110!

To process your emergency call quickly and efficiently, it is very important for the police to have the following information:

Who is calling?
Please state your name.

What has happened? 
Briefly describe what you have observed.

Where did it happen?
Be as specific as possible about where something happened. If you don't know exactly where you are, a smartphone or car navigation device can help.

When did it happen?
State the time or period of the incident as precisely as possible.

How did it happen?
Briefly describe the sequence of events.

Why did it happen?
Did something decisive happen beforehand? Are there any causes for what happened?

Who is involved?
Give details of the perpetrator, victim and witnesses. If unknown, describe the people involved.

You can reach the police in an emergency from any telephone line, whether it's a payphone, your home telephone or your cell phone, free of charge.

Emergency fax for people with speech / hearing impairments

Most authorities have set up special fax numbers to which people with speech/hearing impairments can send a fax in an emergency. You can download a form on the right-hand side of the page. These faxes are handled by the control centers in the same way as an emergency call.